Privacy Policy – OLA AI

We may collect the following types of data:

• •
  User Interaction Data: Comments, messages, and conversations sent via platforms like WhatsApp, Instagram, Facebook, or connected marketplaces.
• •
  Basic Account Information: Username, display name, profile image, and platform ID.
• •
  Customer Insights: Preferences and behavior patterns based on interactions with the AI.
• •
  Business Metadata: Product catalog, frequently asked questions (FAQs), pricing, or other business-relevant content you provide to train the AI.
• •
  Technical Information: Device type, language, location (if enabled), time of interaction, browser type, and operating system.

Data collected is used for the following purposes:

• •
  To provide smart, automated replies to customers.
• •
  To process customer inquiries, product selections, and order completion.
• •
  To personalize conversations according to the business's brand tone.
• •
  To generate customer insights and performance analytics.
• •
  To send automated follow-ups, promotions, and campaign messages (when authorized).
• •
  To improve AI performance and accuracy over time.

• •
  Your data is stored securely in servers located in [Singapore/Germany/USA – adjust as needed].
• •
  All customer interactions are encrypted during transit (HTTPS) and restricted internally on a need-to-know basis.
• •
  We do not store sensitive payment details. Transactions are handled via secure third-party gateways (e.g., QRIS, Shopee, Tokopedia).

OLA AI integrates with Meta Platforms (WhatsApp, Instagram, Facebook) and other third-party services (like marketplaces or payment gateways). While we may exchange data with those APIs for operational purposes, we do not share or sell your data to third parties for marketing or other unrelated purposes.

If you have questions or concerns, please reach out to our support team: